Cornell Bowers College of Computing and Information Science

Mental health helplines need human-centered solutions

In India today, dozens of phone numbers are available for people who are having a severe mental health emergency. Oftentimes, however, callers experience difficulty in getting connected with someone who will listen to them; sometimes the phone will just ring and ring.

“People think that technology is the solution – that if you place technology somewhere, that’s going to do wonders,” said Aditya Vashistha, assistant professor in the Cornell Ann S. Bowers College of Computing and Information Science.

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